From ee9af976ca700f96480f2f1396ed861d78013204 Mon Sep 17 00:00:00 2001 From: Anton Hvornum Date: Sun, 8 Nov 2020 10:56:29 +0100 Subject: Updated documentation Related to the new log features. --- docs/help/issues.rst | 31 +++++++++++++++++++++++++++++++ 1 file changed, 31 insertions(+) create mode 100644 docs/help/issues.rst (limited to 'docs/help/issues.rst') diff --git a/docs/help/issues.rst b/docs/help/issues.rst new file mode 100644 index 00000000..594cc77a --- /dev/null +++ b/docs/help/issues.rst @@ -0,0 +1,31 @@ +.. _help.issues: + +Issue tracker +============= + +Issues should be reported over at `GitHub/issues `_. + +General questions, enhancements and security issues can be reported over there too. +For quick issues or if you need help, head over the to the Discord server which has a help channel. + +Submitting a help ticket +======================== + +When submitting a help ticket, please include the *install-session_\*.log* found under *~/.cache/archinstall/* on the installation medium. + +.. code::bash + + cd ~/.cache/archinstall + . + ├── install-session_2020-11-08_10-43-50.665316.log + └── workers + ├── 1edc2abd08261603fb78a1f6083dc74654ea6625d167744221f6bd3dec4bcd5b + ├── a7c8c2ceea27df2b483c493995556c86bc3e4a1befd0f6709ef6a56ff91d23f4 + └── fadaf96c1164684cc16b374f703f7d3b959545e1ec1fb5471ace9835bf105752 + +| You can submit the *install-session_2020-11-08_10-43-50.665316.log* in this example to the support personel. +| They might ask you for individual worker files as well, they contain the raw output from the individual commands executed such *pacman -S ...* etc. + +.. warning:: + + Worker log-files *may* contain sensitive information such as **passwords** and **private information**. Never submit these logs without going through them manually making sure they're good for submission. Or submit parts of it that's relevant to the issue itself. -- cgit v1.2.3-70-g09d2